Blog

Printing from and Scanning to Microsoft Teams® Now Supported on Canon Multifunction Printers

MELVILLE, NY, July 6, 2021 – Microsoft Teams has become an integral part of day-to-day communication and collaboration for many organizations. Canon U.S.A., a leader in digital imaging solutions, is excited to announce an update to uniFLOW Online, an award-winning output management solution that allows for tight integration with customer workflows.

Kyocera and Ricoh form partnership to boost award-winning inkjet portfolios with the TASKalfa Pro 15000c

FAIRFIELD, N.J. and EXTON, Pa., June 29, 2021 /PRNewswire/ -- Kyocera Document Solutions America, Inc. and Ricoh USA, Inc. today announced a partnership to bring Kyocera's landmark TASKalfa Pro 15000c production inkjet device into Ricoh's award-winning portfolio. The press will be available to Ricoh direct customers.

Canon U.S.A. Introduces Four New High-Speed A4 Color Models to its Line-up of Office Multifunction Printers

MELVILLE, NY, June 24, 2021– Aligning with the company’s commitment to delivering high-quality solutions built to support today’s work environments, Canon U.S.A., Inc., a leader in digital imaging solutions, is excited to introduce the availability of the new imageRUNNER ADVANCE DX C568iF Series. These new A4 models, available as both desktop and freestanding configurations, are designed to deliver high efficiency, productive scanning, and intuitive ease of use, as well as help users produce impressive color quality, crisp text, and consistent images at fast print speeds.

Canon U.S.A. Announces New Quality Control Automation Options for imagePRESS C10010VP Series

MELVILLE, NY, June 8, 2021– Aligning with the company’s dedication to innovation, Canon U.S.A., Inc., a leader in digital imaging solutions, is excited to introduce two new Advanced Automation Modules for the imagePRESS C10010VP Series of digital color presses: Sensing Unit and Inspection Unit, as well as a new optional Cooling Unit.

Designed for Outstanding Service Efficiency, the imageRUNNER ADVANCE DX C5800 Series and imageRUNNER ADVANCE DX 6800 Series are Added to Canon U.S.A. Product Portfolio

MELVILLE, NY, June 1, 2021– As organizations begin to transition to increased presence in physical office locations, the implementation of reliable, efficient office technology becomes even more important. To support this need, Canon U.S.A., Inc., a leader in digital imaging solutions, is excited to introduce the new imageRUNNER ADVANCE DX C5800 Series and imageRUNNER ADVANCE DX 6800 Series multifunction printers (MFPs).

Canon U.S.A., Inc., Updates Lineup with Next-Generation Replacement for Popular, Every Day, Multifunction Printer

MELVILLE, NY, May 18, 2021– Designed to help streamline efficiency and deliver value for customers navigating through hybrid working environments, Canon U.S.A., Inc., a leader in digital imaging solutions, today introduces a new multi-function, wireless, black-and-white laser printer, the imageCLASS MF242dw. Exclusively sold through Walmart, the new imageCLASS MF242dw upgrades upon the popular imageCLASS MF232w, released in 2016, with increased print and copy speed and added support for two-sided printing.

Elevate Efficiency and Accelerate Growth with the New Canon ColorStream 8000 series

MELVILLE, NY, May 12, 2021– Canon U.S.A. Inc., a leader in digital imaging solutions, today announced the new ColorStream 8000 series of web-fed inkjet printers. An addition to the market-leading ColorStream family, this new flagship series represents the next stage in the evolution of the platform and sets a new standard for high-volume production environments with its combined advances in productivity, print quality and application flexibility.

Canon U.S.A. Ranked Number One for Market Share in All United States Laser A3 Multifunction Printer Segments for 2020

MELVILLE, NY, May 5, 2021– Showcasing its strength within the A3 market, Canon U.S.A., Inc., a leader in digital imaging solutions, is proud to announce the Company has once again ranked as Number One in market share for all United States Laser A3 Multifunction Printer (MFP) segments in 2020, as analyzed by IDC’s United States Quarterly Hardcopy Peripherals Tracker, 2020 (Q4). Per this same report, Canon U.S.A. also ranks in the top three within the A4 Copier/MFP segment across color and monochrome, as well as combined monochrome and color markets.

Kyocera Document Solutions Ranks Highest in the 2020 Gartner Peer Insights ‘Voice of the Customer’: Managed Print Services in the Digital Workplace

Fairfield, NJ - Kyocera Document Solutions has been recognized in the 2020 Gartner Peer Insights ‘Voice of the Customer’ survey on Managed Print Services in the Digital Workplace. Reviewers on the Gartner Peer Insights platform describe Kyocera’s MPS as fruitful and cost-effective, and also commended the improvements it helped them to make in their environmental footprint.

Kyocera redefines digital workflows and agile collaboration with KYOCERA Capture Manager

Fairfield, NJ - With more and more companies seeking simplified ways to turn their vast amount of information from a worry into a strength, Kyocera has risen to the challenge with the launch of KYOCERA Capture Manager (KCM).

For many enterprises across all sectors, the growing wave of data is proving to be overwhelming and has gone from being a potential competitive advantage to a very real business risk. Business leaders have quickly realized the need to get the entire data ecosystem back under control to re-establish organizational workflow stability.

Proven Superior Service

Net Promoter Score

98.5

Net Promoter Score (NPS) is an index ranging from -100 to +100 that is used as a proxy for gauging a customer's overall satisfaction with a company.  Our 98.5 NPS score ranks us in the top 10 for all office equipment dealers in the United States.   Surveys are sent to our current customers after every service interaction.  NPS is calculated based on our customers' answers to one simple question:  "How likely are you to recommend Superior Office Systems to a friend or colleague?" 

The average US company has a Net Promoter Score of 10.  A “positive” score or NPS above 0 is considered “Good,” +50 is “Excellent,” and above 70 is considered “World Class.” 

NPS is certified by CEO Juice, Inc., an independent third-party organization.  Survey period January 2021 - January 2023.  Net Promoter, NPS and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld.

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