Net Promoter Score (NPS) is an index ranging from -100 to +100 that is used as a proxy for gauging a customer's overall satisfaction with a company. Our 98.5 NPS score ranks us in the top 10 for all office equipment dealers in the United States. Surveys are sent to our current customers after every service interaction. NPS is calculated based on our customers' answers to one simple question: "How likely are you to recommend Superior Office Systems to a friend or colleague?"
The average US company has a Net Promoter Score of 10. A “positive” score or NPS above 0 is considered “Good,” +50 is “Excellent,” and above 70 is considered “World Class.”
NPS is certified by CEO Juice, Inc., an independent third-party organization. Survey period January 2021 - January 2023. Net Promoter, NPS and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld.