July 19

Digital Transformation Starts with Lean Information Management

Submitted by kharris on Mon, 07/19/2021 - 13:00

July 19, 2021

 

A down-to-earth guide to digital transformation

(Sponsored by Canon USA)

The phrase “digital transformation” was introduced in the last decade, has quickly grown in popularity, and is only going to become more important as we enter the 2020s. But what does it mean? Why is it important to transform digitally no matter the size of your business? What are you doing, or what can you do, to become digitally transformed?

 

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Net Promoter Score (NPS) is an index ranging from -100 to 100 that measures the willingness of customers to recommend a company's products or services to others. It is used as a proxy for gauging the customer's overall satisfaction with a company.  The average US company has a Net Promoter Score of 10.  A “positive” score or NPS above 0 is considered “Good,” +50 is “Excellent,” and above 70 is considered “World Class.”  Our 98.9 NPS score ranks us in the top 10 for all office equipment dealers in the United States. 

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